First Appointment (Question 3)
You respond with: "You know COPD is serious and you need to make some changes but you’re feeling ambivalent about coming today because you’re not sure this is the best use of your time. I wonder if we could step back and broaden our focus for a few minutes so I can get an even better idea of everything that’s on your plate right now? How does this sound?”
Analise responds:
“Okay, but I guess I’m a little confused. I thought we had to talk about COPD?"
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How will you respond to Analise. Select the best response:
Yes, you’re right. You were sent to see me for COPD education. My role is to support people who are living with COPD and so where I’m proposing we start is with what’s happening in your life right now. What else is important to you and what concerns do you have because there is actually a range of options that we could discuss. Does that make sense?
You’re right, ideally we should be talking about COPD but I’m sensing that you don’t want to go there right now so I thought it might be helpful if I let you vent about other things for a few minutes first.
I’m not trying to confuse you I’m just trying to be supportive. Where should we go from here?
I get the sense that you would rather not talk about COPD and it would be more productive to talk about other things right now.